Full refunds can be made up to 7 days from the receipt of product in its original condition, with packing slip, original tender, and the original tags attached (if applicable.) Refunds can either be made by bringing the product to our store, or online by calling us at (604) 730-0379.
Exchanges or Store Credits
Exchanges and Store Credits can be made up to 14 days after receipt of product. The product[s] returned must be in the condition they were received in, and in the original box and/or packaging with packing slip. Exchanges can either be made in store, or online. For online exchanges, please call us at (604) 730-0379 before returning your product, and we will issue you an online credit equal to the cost of goods returned.
Shipping costs including taxes and duties are non–refundable. Shipping costs for returning a package to us is not refunded.
Final Sale Items
Final Sale items that cannot be returned or exchanged include: Earrings, wrapping paper, gift bags, cards, books, sale merchandise, lay-away items, consumable items, gift certificates, special orders, and underwear.