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Return Policy

Here at Briers we try to be as understanding as possible during the buying process. We hope your questions will be answered in our policy below as it relates to on-line orders & in store purchasing.

Final Sale Items

Final Sale items that cannot be exchanged or returned for a credit note (NO CASH REFUNDS) include: sale merchandise, lay-away items, gift certificates, delivery/shipping/set-up fees. Custom order & Special order (when product is brought in for you or made for you) as well as any other product that is explicitly marked as a final sale item.

Exchanges & Credit Note

To our discretion and excluding final sale items we may offer exchanges or credit note up to 7 days from the receipt of product.

Provided the following:

*Products must be in its original condition *with packing slip & packaging *original tags attached

Local exchanges can be made by bringing the product to our store or warehouse. Exchange of applicable items purchased on-line outside of our area can be completed by shipping the product back to us. You are responsible for freight fees returning the product[s] to Briers.

Shipping Costs

Shipping costs including taxes and duties are non–refundable. Shipping costs for returning a package to us is not refunded.

Defective Products

Please check your items as soon as you receive them and inspect them for damages from transit. Briers Home Furnishings is not responsible for damages of the product that were incurred while shipping. We do not recommend shipping of glass or extremely fragile items, our orders team will use their discretion and will let you know before shipping if we need to adjust shipping costs or methods before we send the order. If you have received a damaged product, or a product with missing parts not related to shipping, please contact us. We will require photos of the damages to assess the product in order to properly take care of the issue.

Please contact Amanda @604.738.0379 with orders & client relations if you have any questions before, during or after your sale. Again we thank you for shopping with Briers Home Furnishings !

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