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Return Policy

Here at Briers we try to be as understanding as possible during the buying process. We hope your questions will be answered in our policy below as it relates to on-line orders & in store purchasing.

Final Sale Items

Final Sale items that cannot be exchanged or returned for a credit note (NO CASH REFUNDS) include: sale merchandise, lay-away items, gift certificates, delivery/shipping/set-up fees. Custom order & Special order (when product is brought in for you or made for you) as well as any other product that is explicitly marked as a final sale item.

Exchanges & Credit Note

Excluding final sale items we may offer exchanges or credit note up to 7 days from the receipt of product.

Provided the following:

*Products must be in its original condition *with packing slip & packaging *original tags attached

Local exchanges can be made by bringing the product to our store or warehouse. Exchange of applicable items purchased on-line outside of our area can be completed by shipping the product back to us. You are responsible for freight fees returning the product[s] to Briers.

Defective Products

Please check your items as soon as you receive them and inspect them for damages from transit. Briers Home Furnishings is not responsible for damages of the product that were incurred while shipping. We do not recommend shipping of glass or extremely fragile items, our orders team will use their discretion and will let you know before shipping if we need to adjust shipping costs or methods before we send the order. If you have received a damaged product, or a product with missing parts not related to shipping, please contact us. We will require photos of the damages to assess the product in order to properly take care of the issue.

Shipping Costs

Shipping costs including taxes and duties are non–refundable. Shipping costs for returning a package to us is not refunded.

Freight Returns and shipment refusals without damage

In the case of a refused freight shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.

Returns of Opened Products that have been shipped

If the shipped product(s) you wish to return have been opened, Briers will provide you with a refund in the form of store credit equal to the value of payment for product(s) purchased. Please note however, that any freight, customs/import fees, and any other relevant fees, if any will be the customer's responsibility.

Please contact Cherie through email at with orders & client relations if you have any questions before, during or after your sale. Again we thank you for shopping with Briers Home Furnishings !